Yes! You will receive your online order confirmation via email within an hour of placing your order. However, If you don't get an email, please contact us at support@vicllax.com to ensure that your order was received and is being processed.

We offer versatile payment options for your convenience. We accept major credit cards – Visa, Mastercard, AMEX, Discover – and seamless digital methods like Apple Pay, Google Pay, and Paypal.

Absolutely. At Vcillax, we prioritize the security of your personal and financial information. Our website employs industry-standard encryption protocols to ensure that your credit card details are transmitted securely. Additionally, we do not store your credit card information on our servers after the transaction is completed. You can shop with confidence, knowing that we take every precaution to safeguard your privacy and provide a secure online shopping experience. If you have any concerns or encounter issues, our customer support team is ready to assist you. Your trust and security are paramount to us.

Entering your promo code is easy! During the checkout process, you will find "Show order summary" at the top of the checkout page, click it and then you will see the designated field labeled "Discount Code." Simply type or paste your code into this field and click "Apply". The discount will be reflected in your order total before you complete the payment. If you encounter any issues or have questions about applying your promo code, our customer support team is available to assist you. Make sure to enter the code accurately to enjoy the benefits of any ongoing promotions or discounts. Happy shopping!

As long as the order has not shipped, reach out to support@vicllax.com to cancel your order.

We're so sorry if this happens! All orders are packaged with care in warehouse however, feel free to contact us at support@vicllax.com if any issues arise during the shipping process.

It depends on your location. All in-stock orders free ship from CA or GA warehouse within 3-8 business days.

Not yet. We currently only ship within the 48 contiguous United States. We can not deliver to APO/FPO or PO Boxes.

Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. You can click the tracking code directly or click to the website and enter your tracking code to find your order status.

We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at support@vicllax.com.

In most cases, yes. We strive to consolidate your items into a single shipment to ensure convenience and efficiency. However, please note that some products may be shipped separately. If your items are expected to arrive at different times, you will receive separate tracking information for each shipment. Rest assured, we make every effort to streamline deliveries and provide a transparent experience. If you have specific concerns about your order, our customer support team is here to assist you with any questions or requests.