Shipping Policy

Fast and Free Delivery

After your payment is verified, it may take up to 2 working days to handle and ship out the item to FedEx. All products will be shipped from our warehouse located in California or New Jersey.

The price also includes customs duties.

Purchasing and shipping is available only within the 48 contiguous United States, excluding Alaska and Hawaii, Puerto Rico, nor Guam.

Normally, the delivery date will be within 3~8 working days but our delivery partners may be suffering from service delays due to COVID-19. Also, please note that when situations happen like official holidays, extreme weather, inventory shortage,s and other uncontrollable factors that cause delivery delays, your patience and understanding for such instances will be highly appreciated.

Shipping Details

We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office, DPO (Diplomatic Post Office) destinations or freight forwarders.

If you order multiple products, you may receive multiple shipments. It is out for a number of reasons:

Usually, we pack 2 chairs in one box, or a single table in a single box, which can minimize the oversize and overweight of the box, facilitate handling, and reduce transportation costs. If you purchase a furniture set, you will receive multiple packages.

Shipping Address Modification

Because VICLLAX aims to fulfill orders as quickly as possible, once the order is shipped, we cannot change the shipping address or other details on your order. So please be sure to check your delivery address carefully before placing an order. If you want to modify it, please contact us in time, so as not to bring you unnecessary trouble.

Order Cancellation

1.Eligibility for Full Refund:
You must initiate a return within 24 hours of receiving their order to be eligible for a full refund.
2.Return Window:
The 24-hour window begins from the time the order is we received and ends when we receive your return request via email or message.
3.Process:
To initiate a return, please contact us immediately by email or message within the 24-hour period.

If the product is in the progress of delivery, it cannot be canceled. Shipping costs for returned products will be deducted from your refund. If you refuse delivery of an order, according to the charges of the logistics company, VICLLAX reserves the right of deducting the cost of shipping from your refund.

For more refund detail you can see Refund Policy.

Backordered Items

In the event an item you’ve ordered is out of stock, VICLLAX will ship the items available and ship the out-of-stock item(s) as soon as they become available via an expedited method at no cost to you.

Missing or lost packages

In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:

Looking around the shipping address (if you live at a residence)
Checking again with the receptionist at the reception area (if you live in an apartment)

VICLLAX reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us after 30 days from the delivery date, or because the customer provides an incorrect/incomplete shipping address.

Some carriers’ delivery notifications can be shot out 24 hours before their actual arrival. If you still can’t find your package(s), please report the case immediately to us. So that the VICLLAX team can assist you in filing the claim and sending you a new package(s) replacement.

Further questions can be dealt with by reaching out to our customer service team at support@vicllax.com